Effective Date: August 1, 2025

By using the products, software, or services (“Services”) offered by Kindwell Solutions LLC (“Kindwell,” “we,” or “us”), you (“Client” or “you”) agree to the following Terms and Conditions.

1. SERVICES

Kindwell provides CRM development, AI-based sales automations, dialing systems, and custom integrations. These Services may be delivered as software, subscription access, consulting, or a combination thereof. We may update or modify Services at any time, with or without notice.

2. SOFTWARE & LICENSE

All software and systems developed or provided by Kindwell are licensed, not sold. You are granted a limited, non-exclusive, non-transferable license to use the Services for your internal business operations only.

You may not:

- Copy, resell, or sublicense any part of our software

- Modify, reverse-engineer, or attempt to extract source code

- Use Services in violation of applicable laws

3. INTELLECTUAL PROPERTY

All content, code, processes, templates, and proprietary systems developed or delivered by Kindwell remain our exclusive intellectual property. Use of our Services does not grant you any ownership rights.

Any trademarks, service marks, or branding associated with Kindwell are also owned by us and may not be used without express written permission.

4. CLIENT DATA & PRIVACY

You retain full ownership of all your customer records, data, and business information input into our systems. By using our Services, you grant Kindwell a limited right to access, process, and store this data solely to fulfill our obligations to you.

Kindwell employs reasonable security practices, but you acknowledge no system is immune from breach, and you accept this inherent risk.

5. PAYMENT & FEES

All fees are due according to the agreed pricing and billing terms at the time of purchase or contract execution. These may include:

- One-time setup or onboarding fees

- Monthly or recurring service charges

- Usage or feature-based fees

Failure to pay may result in suspension or termination of Services. All fees are non-refundable unless otherwise agreed in writing.

6. THIRD-PARTY SERVICES

Kindwell may integrate with third-party software platforms (e.g., Google, QuickBooks, Retell.ai). We are not liable for the terms, performance, or availability of these third-party services. You are solely responsible for your compliance with their terms.

7. TERMINATION

You may cancel Services at any time, subject to any agreed minimum term or notice period. Kindwell may suspend or terminate access at our discretion for violation of these Terms or misuse of Services.

Upon termination, all licenses immediately expire. Any outstanding fees remain payable.

8. DISCLAIMER OF WARRANTIES

Services are provided “as is” and “as available,” without warranties of any kind. We do not guarantee specific outcomes, uptime, or uninterrupted access.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Kindwell shall not be liable for any indirect, incidental, or consequential damages. Our total liability, if any, shall not exceed the fees paid by you in the 90 days prior to the event giving rise to the claim.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Kindwell Solutions LLC from any claims, damages, or liabilities arising from your misuse of the Services, violation of these Terms, or infringement of any third-party rights.

11. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any legal action shall be brought exclusively in state or federal courts located in Palm Beach County, Florida.

12. MODIFICATIONS

We may update these Terms at any time. Updates become effective immediately upon posting. Continued use of Services constitutes acceptance of any revised Terms.

13. CONTACT

For questions, contact us at:

[email protected]

Kindwell Solutions LLC

Boca Raton, Florida