Effective Date: August 1, 2025

Last Updated: August 7, 2025

Kindwell Solutions LLC

Deerfield Beach, Florida

[email protected]

1. INTRODUCTION

Kindwell Solutions LLC (Kindwell, we, our, or us) is a CRM and automation solutions provider that offers custom systems, AI dialing, software integrations, and consulting services to help businesses streamline operations. We value your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, share, and safeguard your data when you interact with our website, platform, or services (Services). By using our Services, you consent to the practices outlined in this Policy.

2. INFORMATION WE COLLECT

A. Personal Information

We may collect:

- Full name

- Email address

- Phone number

- Business name and address

- Billing and payment information

- Login credentials (if applicable)

B. Technical & Usage Data

We may automatically collect:

- IP address

- Device type and browser

- Cookies, session tokens, and analytics data

- Pages visited, time spent, and navigation paths

C. Customer Data (via Services)

When using our Services, including CRM and automation tools, we may process your customer data on your behalf. You maintain ownership of this data, and we act solely as a data processor under applicable Data Processing Agreements (DPAs), if required by law.

3. HOW WE USE YOUR INFORMATION

We use your information to:

- Provide and maintain Services

- Respond to support inquiries

- Process transactions and billing

- Monitor usage and improve functionality

- Deliver updates, offers, and service notices

- Ensure platform security and compliance

- Customize your user experience

We may use embedded pixels in our emails to track open rates and link clicks. This helps us improve future communications and understand engagement.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We may share it under these circumstances:

- With trusted service providers, contractors, or partners (such as web hosts, CRM platforms, developers, marketing teams, or billing processors) who assist us in delivering the Services, under confidentiality agreements

- To comply with legal requests, subpoenas, or court orders

- To protect the rights, property, or safety of Kindwell, our users, or others

- With your explicit consent

If legally allowed, we will provide at least ten (10) days’ notice before complying with third-party legal requests for your data to give you the opportunity to respond or object. We are not responsible for legal representation and encourage you to seek counsel if needed.

5. COOKIES & TRACKING

We use cookies, pixels, and similar tracking technologies to enhance performance, analyze usage, and personalize your experience. You can manage cookies through your browser settings. Disabling cookies may affect certain features.

6. THIRD-PARTY SERVICES

Our Services may integrate with third-party platforms like Google, Retell.ai, QuickBooks, Stripe, and others. These third-party providers have their own privacy policies and terms, which govern your use of their tools. Kindwell is not responsible for their practices or performance.

7. PAYMENT PROCESSING

Payments are processed through secure third-party processors (e.g., Stripe). Kindwell does not store credit card or payment information without your explicit consent. All payment data is encrypted and handled in accordance with industry standards.

8. DATA STORAGE & SECURITY

All personal and customer data is stored on secure, U.S.-based servers using commercially reasonable physical and digital safeguards. While no method is 100% secure, we follow industry best practices to protect your data from unauthorized access, alteration, or disclosure.

9. DATA RETENTION

We retain your data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time (see Section 10).

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

- Access or correct your personal information

- Request data portability or deletion

- Object to or restrict processing

- Opt out of marketing communications

- File a complaint with a data protection authority

To exercise your rights, please email us at [email protected]. For security, we may request proof of identity before fulfilling certain requests.

11. UNSUBSCRIBE & COMMUNICATION CHOICES

To unsubscribe from our email list, simply click the link at the bottom of our emails or contact us at [email protected] with “unsubscribe” in the subject line. Unsubscribing may take up to 10 business days to process.

12. USER-GENERATED CONTENT & LICENSE

If you upload or provide content (e.g., data, media, testimonials) via our Services, you retain ownership of that content. However, you grant Kindwell a limited, non-exclusive, royalty-free license to use, store, and process it for the purpose of delivering Services.

You represent that you have the legal rights to share such content and that it does not infringe the rights of others.

13. CHILDREN’S PRIVACY

Our Services are intended for users 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided data, please contact us to have it deleted.

14. LINKS TO OTHER SITES

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Use those sites at your own discretion.

15. LEGAL NOTICE & WEBSITE USE

By using our website, you agree to be bound by this Privacy Policy and our Terms & Conditions. You may only use our Services and website for lawful purposes.

We do not guarantee uninterrupted or error-free operation of our site. While we strive to ensure a bug-free experience, we are not liable for downtime, device incompatibility, or performance issues.

16. GOVERNING LAW

This Privacy Policy shall be governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in the courts of Palm Beach County, Florida.

17. CHANGES TO THIS POLICY

We may revise this Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our Services after such changes indicates your acceptance.

18. CONTACT US

If you have questions, concerns, or requests related to your privacy or data:

Kindwell Solutions LLC

Deerfield Beach, Florida

[email protected]